Overall pretty good experience. The staff at pickup were really friendly, and their instructions in English were clear and easy to understand, so communication was no problem. There were no hidden fees; they just recommended adding an extra damage/repair insurance for about $9 a day, which covers minor scratches, scuffs, and tire replacement. For toll roads, make sure you ask exactly how the charges work—they said it’s deducted automatically, possibly with a small daily convenience fee.