Very satisfied

The car rental company with the longest queue!

The company is quite large, with branches in various regions. There are many vehicle options available. I initially wanted to rent a Grand Cherokee, but at the counter they said it was unavailable. They offered either a Santa Fe or a more expensive Ford Edge, which I did not agree to. However, when I went to the parking lot to pick up the car, I was pleasantly surprised with a 2017 high-end GMC. It had only run over 13,000 miles, essentially a new car. Midway, the car showed a need for an oil change. I contacted customer service, and they provided three options: continue driving if the car was in good condition, switch to another car, or find a repair shop for an oil change and then get reimbursed. Later, I went to the Salt Lake City branch to exchange for another car, but they only had a mini van. So, I opted to get an oil change at a repair shop, which cost over $50 with tax. The refund was processed smoothly when I returned the car. Overall, it was a pretty smooth experience.

The customer service adds numerous insurance fees without consulting the customer, significantly increasing the rental cost. Very dissatisfied!

I booked a Dodge Grand Caravan on QEEQ, but when I arrived in the USA, I found the trunk was not very spacious. The Alamo attendant recommended a Toyota Sienna instead. It had much more space, easily fitting five people, four suitcases, and a wheelchair. Plus, the car was brand new with only 700 miles on it. It handled very well, making it perfect for the complex hills and streets of San Francisco.