The service was excellent, with someone specifically waiting at the pickup point. However, the car handover process was a bit lengthy, taking about an hour in total.

Great company and the car was good. The only issue is the lack of transparency in the charges. I rented the car for an additional two days on-site, returning it on April 14. On the 16th, the originally reserved amount was charged. The extra two days were charged through two separate transactions the following month (one for over 600 USD and a refund of over 500 USD). Additionally, there was a 100 EUR prepayment on June 3. I don't understand why. Such arbitrary preauthorization abuse raises concerns about customer protection.

I had reserved a VW Golf wagon or an equivalent model, but when I arrived at the store, which was already closed, the only option available was a Kia Sportage. Initially, I was disappointed, but after driving it for a while, it changed my perception of Korean cars. Being a compact SUV, it had significantly more space than the Golf and offered a better view. The car was almost brand new. It had four-wheel drive and 184 horsepower, which provided ample power. The overall rigidity was good, and the suspension was balanced. It came with various features, including a navigation system, front and rear sensors, and a rearview camera, which were very helpful in the narrow underground parking garage. They even provided a child booster seat free of charge. The only downside was that I couldn't find the pickup vehicle at the designated meeting point after getting off the plane. Both the store, which was closed, and the pickup person weren't answering their phones. After waiting for a while, we reluctantly boarded the hotel shuttle bus, and finally, at the last moment, we saw a car with the CARO logo arriving. However, we were delayed much longer than expected due to the long distance between terminals and the long queues at customs.

After arriving at Munich Airport, you need to call them to get picked up and taken to the rental office. The meeting point was a bit hard to find, which was somewhat troublesome. We inspected the car carefully during pickup and noticed many small scratches that were not previously recorded by the rental company. Not sure if it was due to staff negligence or if they simply didn't care. The car was good, a new diesel Opel with automatic transmission, equipped with an English GPS and smart control system that even alerted us to traffic jams ahead. The interior had no strange smells.