It was really unsatisfactory. The rental company made an error with the return location and charged extra for returning the car to a different location.
“Got charged twice and had to write 2 emails to get back my money.”
About National:4.7/10
Car was not clean and was poorly maintained.
The staff did not consider my prepaid voucher and charged my credit card. upon reporting this to the customer care, I was told that it was only a deposit and should be returned when I return the car. But that didn't happen and it took me a couple of email follow ups to get back my money.
Like: At first, my heart sank a bit when they said they didn't have the SUV size I had reserved. Was quite please when they told me they had upgraded me to the a Suburban with dark-tinted windows. Felt like I was driving around in a Presidential Security Detail. Dislike: National personnel weren't where I expected to find them, but other rental agents pointed-out where I should go.
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Customer Service
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View more >Dislike: National personnel weren't where I expected to find them, but other rental agents pointed-out where I should go.