They took a $200 deposit from me without mentioning when it would be refunded. My friend rented from the same company and wasn’t charged a deposit, so it felt unfair.
There might be fewer rental locations in the city. We arrived at around 8 am and waited in line for a while only to be told they didn't have the car we booked or any similar models. We needed to wait until noon for the vehicle listed in our reservation. Given our tight schedule to travel from the city to Apollo Bay, we couldn't afford the delay, so we accepted the new Toyota Corolla they offered.
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