When picking up the car, the customer service first tried to upsell insurance, which surprised us. We refused. During the paperwork and signing process, we noticed the price differed from what was shown on the initial booking. We asked the staff to check our booking, but she said she couldn't understand it. We asked her to get a Chinese-speaking customer service representative, but there was none available. She acted arrogantly and unhelpfully, so eventually, we wrote on the form that communication was impossible, signed it, and took the car.

Normal, Hertz me gancho con Jetta y me otorgó un Corolla qué no fue de mi entero agrado, tengo mejor opcion solo, confíe y primera y última.

No tiene servicio en Español, llamé un par de veces y nadie contestó, que las oficinas operan en China, dudé.

Smooth and efficient pickup and drop-off process, reliable service.

Very good

Like: Great staff!
Dislike: Car was not so good with uphills and a little bad at shifting gears when accelerating