Changing reservations is hassle-free

Just like the guide suggested, we were advised to upgrade the vehicle. They said my husband is tall and should upgrade to a more spacious car. We insisted on not upgrading, then they said we didn't buy the roadside assistance insurance and would have to bear the costs if anything happened. I told them we did purchase the roadside assistance insurance and showed a passage from our insurance policy. She said she didn't understand why we would buy insurance in China for renting their car. We persisted in not buying their insurance. Later we found out our car was actually quite nice, a Nissan Versa with plenty of space. A nearby staff member, who was African American, even made fun of us, but I retorted in English, making her feel embarrassed.

Not bad

Great service attitude, high rental price, would choose again if given the chance.

Alamo's service is great and the prices are very affordable. The best part is that you don't need to pay in advance; you can pay at the store. Both picking up and returning the car were very quick, especially the return process, which only involved a brief check before we were on our way. Very good experience, will choose them again next time!