Excellent

Great! This store is located in the Golden Triangle area. I read the reviews in advance and found Subway easily, which led me to the store. At pickup, the staff asked the driver to sign several times. I was worried it was for extra sales, but later proved unnecessary. The staff were very nice, although their English had a strong Malay accent, making it a bit hard to understand. They tried their best to explain. I guess it's because my English isn't very good.

The car did not meet my expectation, slow pick up and its air con is not cold enough

The car was awful. Booked a Nissan Almera fobbed off with a local Perodua Alza that had covered 233,000km. Was dented and scratched all round, looked a real 'banger' as we'd say in the UK. A real con and very expensive given the car provided. You expect something relatively new. Clearly been in a couple of stunts. Avoid.

Car is brand new but have smoking smell,counter pick up staff is friendly , return car method also easy n fast at Penang airport.

HAWK staff was courteous and very helpful