An excellent staff member.

Overall satisfied, but after refueling, the gauge indicated full. However, the store did not accept it after a few kilometers of driving and requested additional fuel payment.

They force you to buy additional insurance, otherwise they won't allow you to cross the border. The crossing fee is only 25 EUR, but the insurance costs 66 EUR plus tax, which altogether cost an extra 120 EUR. I booked a C-class but got an X1 instead, which is clearly not the same class in China. Maybe in Germany, X1 has the same price as C-class. I've had a good impression of Hertz before, but this experience was very disappointing. The staff refused to mediate over the phone with the booking agency. It was really frustrating. If I weren't in a hurry, I would've canceled the rental. Do not choose this company.

I've always rented from HERTZ, and generally, there are no issues. I've encountered both enthusiastic and average staff, and I've never had to wait in line.

As always, convenient and reliable. The 320d has powerful performance, and the station wagon's trunk space is huge, perfect for driving in Germany.