From start to finish, the staff and online customer service were very professional. Every detail was handled perfectly, exceeding our expectations! Special thanks to Mr. Yuan who assisted us during the car return; he patiently answered our questions and was very accommodating. Sincere thanks to every staff member for making our trip to the Western US nearly perfect.

Convenient pickup and drop-off. The only issue is that returning the car eight hours late is considered a full extra day, costing more than an additional day's rental.

It was an excellent experience. The service was comfortable, and everything from pick-up to accident handling was smooth. I hope Yesway can have more locations. Unfortunately, there isn't one in Las Vegas.

Very Satisfied

I waited a really long time to get my car. They need an actual document showing your insurance. Visa and MasterCard are not enough. This really needs to change as it bogs down the whole exchange. Most of their customers are Chinese tourists who are accustomed to providing that but the company hasn’t yet understood how things are done in America.