Terrible policies that limit the helpful staff from actually being helpful.

The webpage showed that Sesame Credit exempts the deposit for certain cars, but after payment, the customer service informed us that not all models are exempt. The label for 'or similar models' was very unclear, and we only noticed it at the store when an employee pointed it out. Also, the insurance details were only explained in-store, indicating that insurance must be handled through the car rental platform. In summary, many details were vaguely described during the booking process, and full explanations were given only when picking up the car.

Great service with pick-up and drop-off, and they directly cooperate with QEEQ, fully acknowledging QEEQ's full insurance.

Average attitude, slow actions, and laziness. Had to wait for the shuttle...

The staff was very helpful. When I returned the car , I was running late to get to the airport due to LA traffic and the staff got me to the airport very quickly! The customer service was wonderful !

It was easy to rent and I didn’t get a price decrease because I purchased at the lowest price.

Staff very helpful and friendly.

Book process very smooth. Rented car had a high performance/value ration.