Closed too early, couldn't get the car on the first night

Good service.

I reserved a Toyota RAV4, but was given a SsangYong instead. The car was much smaller, less fuel-efficient, and clearly not the same class as the RAV4. When picking up and returning the car, I noticed other customers also did not receive their reserved models and were given lower-class cars. This company attracts Chinese tourists with competitive prices but deliberately provides lower-class vehicles. I strongly recommend that rental car platforms ban such companies.

We noted that we needed a baby seat when placing the order, but when we went to pick up the car, they only informed us that no baby seats were available. They asked us to buy one ourselves and promised a refund when we returned the car! They didn't offer any help at all. This is simply outrageous!

They did not have the car I requested, and tried to "upgrade"me to a larger car. Unfortunately, bigger does not always mean better when hiring cars to drive around an unfamiliar city. They then tried to give me a car that cost more per day. Eventually, they managed to "find" a car that was more suitable -- why it was not offered in the first place is a bit of a mystery.