We noted that we needed a baby seat when placing the order, but when we went to pick up the car, they only informed us that no baby seats were available. They asked us to buy one ourselves and promised a refund when we returned the car! They didn't offer any help at all. This is simply outrageous!
I was stoked with $117 for a "corolla or similar" for 4 days but of course that was too good to be true, I got a sluggish Hyundai Accent instead. Still good value I suppose. The staff were ok but didnt go out of their way at all. I wasnt explained the drop off location and had to leave cash for parking as I dropped it in the wrong spot and didnt have time to move it. I left my phone in the car and had to wait half a day for them to retrieve it and then arrange my own courier.
They did not have the car I requested, and tried to "upgrade"me to a larger car. Unfortunately, bigger does not always mean better when hiring cars to drive around an unfamiliar city. They then tried to give me a car that cost more per day. Eventually, they managed to "find" a car that was more suitable -- why it was not offered in the first place is a bit of a mystery.
The pickup process is painfully slow - all data need to be typed in manually while you wait, this is so silly. I hope they improve it some day!
About QEEQ:8.0/10
Great booking site, thanks!
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