Pickup and return were okay. However, when we had a flat tire and contacted the company, we were told we had to bear the tire responsibility ourselves. In fact, we had full coverage including tires and glass, so luckily we didn't pay out of pocket to fix the tire. Also, roadside assistance for changing the tire was free.

I was given a Hyundai accent in almost new condition...not a Toyota. When I went to collect my vehicle was told I had to pay an extra $20 a day as I didn't have full coverage. When booked in Australia I thought I had it all paid for. Not happy. Service was fine

I was stoked with $117 for a "corolla or similar" for 4 days but of course that was too good to be true, I got a sluggish Hyundai Accent instead. Still good value I suppose. The staff were ok but didnt go out of their way at all. I wasnt explained the drop off location and had to leave cash for parking as I dropped it in the wrong spot and didnt have time to move it. I left my phone in the car and had to wait half a day for them to retrieve it and then arrange my own courier.

Helpful and knowledgable staff.

Didn't offer me the 5% first hire when booking online.

The pickup process is painfully slow - all data need to be typed in manually while you wait, this is so silly. I hope they improve it some day!

Great booking site, thanks!