The staff member at the pick-up was very courteous and helped us purchase full insurance coverage and ferry tickets to the South Island. His patient service resolved our issues and ensured a smooth trip. He deserves praise.

Car was awesome for what we paid, it did the job exactly as needed and the customer service at Great Rentals was top-notch. Our first car had a faulty charging port so they instantly gave us a new one without any hassle.

Excellent Customer service, picked up a Toyota Alphard, bit dirty and smelly. Complained and they upgraded for free.

services provided by staff were brilliant - they feel apologetic due to the delay. car should be clean thoroughly at the windscreen for safety purposes

The car was dirty and almost fallen apart - left car didn't close completely and right one didn't lock at all. The trunk door stuck most of the time. The back wheel made terrible sounds that everyone on the street were looking at us. I have no idea how did they pass WOF. Guy on the counter had very strong Chinese accent and have to ask him many times