Communication was not smooth, and they seemed dismissive when answering questions.

The staff was quite friendly, but the service was slow.

You will see the counter right after exiting the airport. There was a group of French friends in front of us, and because the explanation was very detailed, it took almost ten minutes. When it was our turn, they kept offering us water and gave my daughter dates to eat. The staff was very courteous.

The wait time to pick up the car was too long.

Constant communication throughout the process, 3 hours! My goodness. All sorts of fees were not clearly communicated beforehand.