Very satisfied! This time we had a long rental period and driving distance, 52 days and 21,000 kilometers. Thrifty promised we could visit any of their branches for maintenance or even car replacement at no extra cost or with reimbursement afterward, which made us feel very reassured. This is our second time using Thrifty, and we believe we will choose this rental company again in the future.
The person who served me was an African American, and his attitude was nice. But, there was a language barrier as he spoke very fast, and many people were waiting.
Great value for money, the airport shuttle is also quite convenient. There are many branches in the US, making returns easy. I've heard it was acquired by Hertz, hopefully, prices won't go up in the future.
Average service. There was no clear explanation on-site about the charges. We didn't understand the purpose of the charges and declined all insurance options. Additionally, we were surprised by the charges. Aside from the $62 for a full tank of gas, nearly $200 was charged to our credit card. The receipt was confusing, with unclear fees. The rental and return processes were convenient, especially the quick return. However, the return address on the pickup sheet was incorrect, and the GPS led us to a place without an entrance, causing significant delays. This is a major oversight!
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