Very satisfied

There were very few people, almost no queues. There are four counters where you can pick up the car. A young lady was very nice. However, a middle-aged woman was unfriendly to newcomers. One major dissatisfaction was that I booked a Volvo and asked if I could get one if I wait until the reserved time. They said it's impossible to get a Volvo.

Due to company's own reasons, they upgraded our reserved BMW 3 Series to a BENZ 350 diesel automatic for free. Impressive.

As always, convenient and reliable. The 320d has powerful performance, and the station wagon's trunk space is huge, perfect for driving in Germany.

Great experience. No extra upselling, and they provided a brand new car with only 12 kilometers on it.