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Reviewed: Tue, Jul 22, 2014
About Caro: 10.0 /10
The service was great, but when returning the car, the specified spot was Terminal 1, Bus Stop 29, which was nowhere to be found. There were only stops 1-24. I had to ask many people, none of whom knew either. It took over an hour and numerous international calls to finally reach someone. Even the car rental return center at Frankfurt Airport was easier to find. If there is no return location at the airport, it is suggested to choose a more easily accessible location. Returning the car in Stockholm was much easier; there was a fixed location. However, the navigation couldn’t find this spot, and I had to ask many people to find it when picking up the car as well.

Relevant Reviews on Caro in Germany

Fitch Euphemia

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Reviewed: Fri, Apr 10, 2015
About Caro: 10.0 /10
New 3000 km KIA SUV, diesel, 7 liters per 100 km. The run-in period was alright. The pickup was tricky. I informed QEEQ's customer service about the details afterward. The pickup location should be TERMINAL 2 ARRIVAL, P29 parking lot. The guy waited there for a long time, and the shop's phone was unreachable. This wasn't CARO's fault. I hope QEEQ will write down this location clearly in the future to avoid customers waiting. During drop-off, the GPS directed us to the wrong place, and we were an hour late. The staff were great. Couldn't find the P29 entrance; too many one-way streets. Parked at P20 and found the staff there.

Zoe Charles

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Reviewed: Wed, Aug 26, 2015
About Caro: 6.0 /10
About QEEQ: 8.0 /10

Tyrone Tobias

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Reviewed: Mon, Oct 12, 2015
About Caro: 10.0 /10
There was no GLK available, so I was upgraded to an ML350. Although it has already 26,000 km on it, the performance is excellent.
About QEEQ: 10.0 /10

Jeremy Rob

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Reviewed: Wed, Jun 29, 2016
About Caro: 10.0 /10
The store is located in a small town outside the airport, next to a Total gas station. After calling from McDonald's nearby, staff promptly came to pick us up. The car was ready on arrival, a brand new Golf TDI with only 5 km on it. The staff was very nice and provided many important tips. The return inspection was thorough. Overall, it was a great experience. I would choose them again when visiting Munich.
About QEEQ: 10.0 /10

Boyd Nichol(s)

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Reviewed: Thu, Oct 15, 2015
About Caro: 8.0 /10
The front desk staff spoke good English, but the return staff hardly spoke any. There was no counter in the airport hall; we had to call them to pick us up.
About QEEQ: 8.0 /10

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