No extra charges, very good. They added road assistance upon my request. Returning the car was extremely easy and quick. The car model was also great, upgraded from the booked RAV4, with a backup camera and Bluetooth, which was a pleasant surprise.
The Toyota RAV4 was the perfect vehicle for us as a couple travelling around Salt Lake City and Moab for 10 days. The mid-size SUV was able to meet our needs with sufficient room and lots of space for luggage. Ember the Customer Services Agent who served us was excellent and was efficient with our pick-up. Ember did not try to sell us any unnecessary cover as we had booked everything in advance. The only minor issue was Ember wanted details of my return flight for the drop-off, which took me a bit of time to find. The drop-off was very easy and seamless with a printed receipt provided on request. I did not purchase a tank of fuel so I filled up the tank before dropping of the vehicle. There are lots of gas stations in the local area.
About QEEQ:10.0/10
The booking platform was excellent and provided a vast choice of vehicles at a great value. I would suggest making it easier to redeem loyalty rewards. I will be booking another rental car in October 2025 for another trip.
The car was in good condition and the rental process was easy. I rented a RAV4 in Salt Lake City, but the rental company gave me a 7-seater Chevrolet. The trunk was spacious, the car was powerful, and it was brand new. Fantastic, highly recommended.
The vehicle was quite new and there was a high level of trust (which is often lacking domestically). This is mainly evident during pickup, where you inspect the vehicle yourself for any scratches or damage. If you mark them, they acknowledge it without anyone scrutinizing the vehicle with a fine-tooth comb. Of course, upon returning the car, they will definitely inspect it.
Pretty good, they tried to sell some insurance but it's fine if you don't buy it.
About QEEQ:10.0/10
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