The car pickup went smoothly. When returning the car at Los Angeles airport, we found that the return location had changed, which took some time. Overall, although the company is not large, the service is acceptable, and the car condition is good.
There's a quick rail system from San Francisco airport to the car rental point, which is very convenient. However, the car return location at Los Angeles airport was changed and there was no notification, so it was impossible to find the place based on the address given in the order.
The car was in good condition, but it wasn't properly cleaned when delivered. The staff at the counter tried to trick us into buying additional services. We had to escalate to higher management to resolve the issue.
I opted for full-to-full fuel and refueled within 5 miles before returning the car, paying cash to fill up the tank. When returning, I provided the fuel receipt, and the inspection person used a scanner, issuing a slip indicating fuel level 3 out of 8 and a total of -181 USD. I found out after I returned home that they claimed I didn't fully refuel the tank, as it was only three-eighths full. Since it was my first time renting a car and my English isn't great, I asked if I didn't need to pay anything and if the money would be refunded to my credit card. The person said yes, so I didn't keep the receipt. In the end, I discovered that 181 USD had been charged to my credit card.
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