It's acceptable.

The agent on site was very helpful. Our flight arrived in the afternoon, and the car we selected online was no longer available. They kindly recommended other models and explained the car's features and related insurance.

We can tolerate waiting in line for an hour to pick up the car, we can tolerate being forced to buy a full tank of fuel, we can tolerate being persuaded to purchase $70 worth of insurance, and we can tolerate being talked into buying a $70 so-called San Francisco bridge toll. But what we absolutely cannot accept is that we booked a 3.6L all-wheel drive Jeep, and the rental company provided us with a 2.4L front-wheel drive small SUV, a GMC, claiming that both cars were of the same grade. This is simply deceiving customers and gave us an extremely unpleasant experience on mountain and gravel road trips. We will never consider this rental company again!

Satisfied, but there was no notice that the car must be returned with a full tank, which caused me to pay full price for half a tank upon return.

The service was acceptable, but the line was too long, and the process was too slow. It took almost an hour to pick up the car.