Staff members are very rude and unprofessional.

They lied and said my credit card wasn't working and that it kept declining when they tried to charge the 2000.00 security deposit. i called my CC company in front of them and they told me that there was no transaction being made. They lied and said it declined because they wanted me to pay for insurance when i had proof of my OWN. i fought with him and he showed care in the world. what a shame.

Car was not clean, was loud as if a muffler or tire issue. Address on confirmation email was not exact and office was difficult to find.

Price was good.

Need to be upfront with hidden fee's and required insurance.

They did not explain what was needed for insurance and charged me without telling me. They also tack on a bunch of hidden fees like mileage and sunpass once you get there...

When i booked the car rental, it said 24 hrs a day. Once confirmed , we found out agency closed at 9 P M. Our flt was late, hubby ran to get car, 5 minutes before front door locked.