We can tolerate waiting in line for an hour to pick up the car, we can tolerate being forced to buy a full tank of fuel, we can tolerate being persuaded to purchase $70 worth of insurance, and we can tolerate being talked into buying a $70 so-called San Francisco bridge toll. But what we absolutely cannot accept is that we booked a 3.6L all-wheel drive Jeep, and the rental company provided us with a 2.4L front-wheel drive small SUV, a GMC, claiming that both cars were of the same grade. This is simply deceiving customers and gave us an extremely unpleasant experience on mountain and gravel road trips. We will never consider this rental company again!
The staff had a good attitude, but at the pick-up counter, they quickly pushed additional unnecessary items into the bill for you to sign. I only noticed at the pick-up spot that they had added nearly $200 worth of things like Roadside Assistance. I went back to cancel everything, and the woman at the counter was rather unhelpful, saying things like 'If something happens, you'll be personally responsible' to try and dissuade me.
I opted for full-to-full fuel and refueled within 5 miles before returning the car, paying cash to fill up the tank. When returning, I provided the fuel receipt, and the inspection person used a scanner, issuing a slip indicating fuel level 3 out of 8 and a total of -181 USD. I found out after I returned home that they claimed I didn't fully refuel the tank, as it was only three-eighths full. Since it was my first time renting a car and my English isn't great, I asked if I didn't need to pay anything and if the money would be refunded to my credit card. The person said yes, so I didn't keep the receipt. In the end, I discovered that 181 USD had been charged to my credit card.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Dollar
Eugene Priestley
-
-
-
-
View more >Louise Rosalind
-
-
-
-
View more >Hugo Bridges
-
-
-
-
View more >Dave Winifred
-
-
-
-
View more >Adelaide Rockefeller
-
-
-
-
View more >