Very smooth experience overall, now just waiting to see if the deposit gets refunded quickly.

Very friendly, but there was a shift change right when I arrived. They mistakenly thought my order was combined with another customer who was also renting a car. It took more than an hour to get the car, but the service attitude was consistently excellent.

The reserved car was unavailable upon arrival. Although we got an upgrade, there was not enough space for luggage, and we had to use the front seat for storage. It was not a good experience.

I booked a Volvo S60, but there was no such model available at the site. AVIS provided a new Ford Mondeo with only 4110KM of mileage. The tank was full and the car was very clean. Driving it was very comfortable. The staff detailed the necessary precautions when I picked up the car. I voluntarily purchased additional tire and glass insurance. Overall, very satisfied!

Quite professional, but the English service involving insurance is not very convenient for someone with average language skills like me.