Very smooth process.

The contract was clear - pick up the car with a full tank of gas. However, when I drove off, I found only half a tank. I returned the car with 3/4 of a tank, but they didn't refund me the difference.

When booking, it was specified that we would travel to other countries, including Eastern Europe. Upon pickup, we were forced to buy additional insurance because the trip included Eastern Europe. This should have been clarified when placing the order. After over an hour of negotiation, we managed to reduce the extra insurance cost twice. In the end, we spent an additional 50 euros on insurance.

Very satisfied

There is a service point right at the airport, the procedure is simple and fast. Although the vehicle was upgraded, there was no choice available, you have to accept whatever car they give you.