Pretty good.

The service was fine, and both picking up and returning the car went smoothly. The only reason I didn't give a full star rating is that the car provided was different from the one we reserved. We chose this car because it indicated that a Peugeot 208 could fit three 24-inch suitcases. Although I had doubts, I mentioned specifically that we needed a car that could hold three 24-inch suitcases. The store replied that this car can only seat two people and hold three 24-inch suitcases. So I was somewhat prepared, but they ended up giving us a Hyundai hatchback instead of the Peugeot 208, which was disappointing. If it weren't for the luggage capacity claim, I might not have chosen this package.

I reserved a Mercedes C, and although I didn't get it, I would have been okay with a similar model. Instead, they downgraded me to an SUV, which is very unreliable. I booked this more than half a month in advance, and it still happened. Eventually, I found an Avis offline by myself, and they offered me a 5 Series at the same price. The online service is truly unreliable.

Before renting a car from Enterprise, I had placed an order with another rental company, but after waiting for 3 days, the order had still not been processed. Since my departure was approaching, I canceled that order and found this company instead. To my surprise, my order was processed within 2 hours—very efficient! Additionally, prepayment is available, which was reassuring for someone like me who was renting a car abroad for the first time and lacked experience. The rental deposit was returned very quickly as well; it usually takes 2 months, but I rented the car on September 30, returned it on October 5, and the deposit was back on my credit card by October 11. Super fast!

Right at the airport, many rental companies are clustered together.