Pick-up and drop-off were very quick. The staff were also very friendly. I would rent a car from them again if I have the chance.

We arrived in Phuket at 4 AM on December 2nd, and since our scheduled car pickup time was 5 AM, we waited 45 minutes for the staff to arrive. Our originally booked Nissan Almera was upgraded for free to a Honda ACCORD. My wife and son were both very happy. The car had 40,000 kilometers on it, which was quite good. The staff took ten minutes to inspect the car and also explained some basic operations inside, which was very helpful. We drove for 7 days, and one tank of fuel lasted the entire time. On the last day, we didn't have time to fill up the tank, so we ended up paying double for the fuel, which was a loss.

Very good and professional; the car given was not the exact model I booked but was in the same category.

The store at Phuket International Airport is easy to find, the rental company is reputable, and the car is in good condition.

There is a counter in the airport hall which is very convenient, and the procedures are quick. When returning the car, you can't enter through the exit door; the security personnel will guide you to a small pathway for the return process. During the vehicle inspection, all visible minor damages are noted, and during the return, the staff just does a quick check. I offered a tip when picking up the car, but the staff politely refused. Due to the narrow lanes in the parking lot and my lack of experience with right-hand driving, I requested the staff to move the car to a wider road, and they were very helpful. I initially booked a TOYOTA VIOS but later found out it had been upgraded to a Toyota Altis, which was fairly new though previously a bit damaged. We chose Toyota because it was pricier, but we had a lot of luggage. If the luggage amount is known, a smaller car like a Nissan could work. I was very satisfied with Thai Rent A Car, even booking another car with them in Chiang Mai during our Phuket trip. I will choose this company again on future trips to Thailand.