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Live chat Email us Service Code: 8055979125
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Reviewed: Sat, Mar 28, 2015
About AVIS: 2.0 /10
The reception staff was expressionless and did not explain the cost details. They didn't check the cost details of our order and simply added local insurance. By the time we noticed that the bill was almost twice as much as the price we booked online, we had already signed, and considering the late hour, our fatigue, and language barriers, we had to accept it.

Relevant Reviews on AVIS Melbourne Tullamarine Airport

Kelly Byron

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Reviewed: Tue, Mar 25, 2025
About AVIS: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Angela Perkin

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Reviewed: Tue, Feb 11, 2025
About AVIS: 10.0 /10
Very satisfied!
About QEEQ: 10.0 /10

Bella Hamilton

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Reviewed: Wed, Feb 5, 2025
About AVIS: 10.0 /10
Arrived early, about 45 minutes ahead of schedule to pick up the car. The service was warm and friendly, and the car was in good condition.
About QEEQ: 8.0 /10

Cecilia Arnold

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Reviewed: Thu, May 23, 2024
About AVIS: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Beverly Locke

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Reviewed: Sun, Oct 20, 2019
About AVIS: 2.0 /10
The attitude of the black female receptionist was very poor. She insisted on giving us a significantly inferior model, a small Corolla. After we firmly refused, her attitude worsened, and she told us to wait indefinitely for our reserved car. We continued to assert our rights, and she finally provided a small local-brand SUV, which was still much lower than the model we had booked. The car had collisions and noticeable scratches, and they had no record of these. When we reported this, the female receptionist was about to finish her shift and refused to handle it. We approached another male receptionist, whose attitude was equally bad, claiming he could do nothing. Eventually, an Asian gentleman stepped in to assist us and gave us a Peugeot 3008, but it was also below the category we had reserved. By this time, it was over an hour past our scheduled pickup time.

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