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Terrible.

Reviewed: Wed, May 22, 2019
About ACE: 6.7 /10
It was not clear Ace was part of Goldcar. Felt completely mislead, that we had booked a car for a certain price, but when we got there we had to either put down a deposit over €1000 on a credit card (that we couldn’t do) or pay insurance of over €120. We were told by the rude desk staff that it was in the small print and we should read them better. It was mis- selling and we will never use you again. I actually want compensation as I’m so angry and it ruined our trip.
Mini | Opel Adam or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

J.Walker

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Compact | Opel Astra or similar
Reviewed: Sat, Aug 17, 2019
“I felt that I spent a lot of money hiring the car then I get a £60 cleaning bill. Won’t return toyou”
About ACE: 6.0 /10
Took over an hour to get the car, upgraded the insurance when booking then was sold another insurance upon picking the car up, too many companies involved and I feel like I’ve been ripped off. Won’t be returning.

r.sansom

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Aug 6, 2019
“Car in good condition no issues”
About ACE: 8.7 /10
The actual rental company was gold not ace. It was hard to fi and the drop off due to alterations to airport
About QEEQ: 8.0 /10
Platform worked ok

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Jul 24, 2019
“Horrendous”
About ACE: 2.0 /10
We waited for more than 3 hours to get the car. When your holiday is for 2 days, that in itself will screw the whole thing.. this is just unacceptable

H.Freestone

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Economy | Volkswagen Polo or similar
Reviewed: Mon, Jul 22, 2019
“Good car & service”
About ACE: 8.0 /10
Online this company seemed the cheapest but I could only pay a £17 holding deposit for the car. When I completed the booking in Bordeaux the actual cost was equivalent to the other hire companies. The staff were nice & the pick up was in terminal and the car was clean and new.
About QEEQ: 8.0 /10

D.L

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Mini | Opel Adam or similar
Reviewed: Wed, May 15, 2019
“Mitigée”
About ACE: 7.7 /10
Àu comptoir ils font tout pour nous faire vendre une assurance. C'est de l'achat forcé. J'ai continué de refuser et ils sont devenus désagréables avec nous. Heureusement ceux qui ont fait l'état des lieux avec nous étaient très agréables. Attention ils débitent 1200€ de caution !!! Est-ce légal ?????
About QEEQ: 8.0 /10

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