Arrived at Frankfurt Airport in the morning, the queue was very short.

The car provided locally was very new, and there were no additional fees. Overall, very satisfied.

The service attitude was terrible. They gave us an old Italian car with a bad smell.

Despite the language barrier, their smiles, gestures, and personal demonstration helped us solve the problem. Great service!

Very dissatisfied! Due to the dim lighting in the parking garage when returning the car, I took off my sunglasses and placed them in the center console storage! Then the car rental company said they couldn't find them! The rental platform said I would have to wait until the 9th for staff to handle it! Such a big company, but with such poor standards!