The staff provided excellent service and communication was smooth.

Excellent

The staff are very patient and meticulous, they record all the old damages on the car during pickup and do the same during return. However, make sure you test the car thoroughly yourself. The wipers on the car I rented weren't working well, which is a concern during Thailand's rainy summer. Fortunately, the rental company noticed the issue with the wipers during return and didn't make a fuss. Also, since Thai people don't speak English very well, it's best to have a real-time Chinese-Thai translation app.

Very friendly staff; as soon as we got our luggage, we saw the car waiting for us. Very convenient.

There was no Chinese service. Although they promised to deliver the car to the hotel for free, we ended up taking a cab to the airport to pick it up. There were no gas stations nearby, and vehicles like the Toyota Land Cruiser and Mitsubishi Pajero use diesel, which was not mentioned beforehand. We had to search for a diesel station for a while. The car was good and the paperwork went smoothly, but communication between Zuzuche and Thai wasn't great.