The car pickup process was relatively simple and smooth.

The car was a new Nissan, probably Sunny in our country. It had about 7,000 kilometers when we picked it up, with a backup radar and average power. Phuket has many hilly roads and with four people on board, it needed full throttle to reach 40 on slopes. The staff speaks good English and did a very thorough check when picking up the car, but just a quick round during drop-off, which is great service! We only used 3/4 of the fuel tank in 7 days and it cost 760฿ to fill up at Shell. I still recommend driving here; motorcycles are both dangerous and expose you to too much sun.

They emailed me the scanned documents afterwards, very clear.

When picking up the car, there was a woman who was very unresponsive. When returning the car, there was clearly more than a quarter tank of fuel, but they insisted it was only a tenth. After I requested to check the fuel gauge again, they reluctantly changed it to a fifth. Since I didn't want to complicate things abroad, I just accepted it. Overall, it felt like dealing with a roadside vendor trying to scam as much as possible, with no impression of standardized operations like a big company. I do not recommend renting from this company.

Maybe I booked too early, the store couldn't find my order. Later, an experienced guy sorted it out.