Overall quite satisfied. The customer service staff did not push for extra payment to upgrade the vehicle model. The car was in good condition. Very satisfied.

I clearly stated no vehicle upgrade and showed the staff my order showing I had purchased super cover. The car provided was the basic model I booked, yet I was still charged for vehicle and insurance upgrades when I returned the car! The complaint has not been resolved yet. Terrible service!

I prepaid 1392 RMB for a Ford Mondeo. Upon arrival, I was given a Nissan Qashqai instead, without being informed of additional rental costs and numerous extra fees. They charged my credit card 625 euros, which we initially thought was a deposit. Without internet access, we couldn't check emails, and the staff used a very small handheld device, not explaining the crucial charges before asking us to sign. This is outright fraud. We only realized we had been deceived after receiving the receipt upon returning the car. We must file a complaint.

Pretty good and very convenient

Avis at Frankfurt Airport is too bad! They really disappointed me. They destroyed my trust by charging me double insurance without any consultation, didn't explain anything, and didn't show me the contract. They just asked for my credit card and charged me 1500 Euros. Afterwards, despite many calls, they refused to correct it. Even Avis Landau called and emailed them, but Avis at the airport was still unwilling to correct their mistakes and didn't return the extra money to me. I had to drive 200 km to the airport Avis to cancel the old order, but even then, their bad service was evident again. They asked me to wait and didn't return the extra money, which really disappointed me. AVIS was very disappointing. They damaged the trust customers had in them. I had already informed them that I had bought full insurance in China through QEEQ, but they still charged me for another full insurance and refused to refund. They charged my credit card 1500 Euros. Resolving this issue took me several days and a lot of energy. Over the phone, they were indifferent and unwilling to solve the problem. In the end, I had to drive to the site to resolve it, which severely affected my overall good mood throughout the trip!