Big companies are more reliable. The staff speaks good English and provides warm service. They offer insurance but don't force it on you. Explanations are clear, and the deposit is refunded very quickly after returning the car.

The staff were very friendly when renting the car. After returning it, I found my wallet had slipped between the seats and I forgot to take it. I went back in the afternoon to find it, but they said the car had already been rented out again and that they couldn't contact the new renter. The next day I went back again, and they said they had contacted the new renter who claimed there was nothing in the car. I believe they didn’t actually look for it and simply didn't want to deal with the issue. I'm sure the wallet fell in the car and they just didn’t care. Very disappointing.

I had booked the Volkswagen Touran, but seeing that there were 6 of us ( 4 ladies, which meant there would more shopping along the way, hehe) plus the amount of luggage we had, the lady at the counter was very helpful and gave us the more spacious Mercedes Vito. We had a very comfortable ride throughout our journey in Spain & Portugal, thanks to that lady at Budget.

I didnt received the contract(the told me the will sent it by mail but the forgot) When i received the car the lady at the counter spoke Spanish with me..I don't speak any. When i brought the car back the service was just perfect.

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