This was my fourth time using Zuzuche’s service, but it was extremely unsatisfactory this time. We were four people with 24-inch luggage. I chose a car that was supposed to fit 4 people and 3 pieces of luggage, but somehow the booking ended up being for 2 people and 3 pieces of luggage. We had to request a car change on the spot and pay an extra 150 euros in cash without receiving a receipt, and they gave us a manual transmission vehicle temporarily. Luckily, we were traveling with seven people in two cars, so we managed to cope for 10 days. We were constantly negotiating with the company to switch vehicles. Customer service agent 9832 claimed they couldn’t reach the rental company and suggested the problem might have been caused by us—for example, the car couldn’t be locked. It later turned out the issue was with the key itself. From now on, I’ll book directly through the rental platform. I initially used Zuzuche to avoid communication hassles, but in the end, all issues had to be resolved by us. Even replacing the key had to be arranged by the hotel front desk calling Enterprise on our behalf. At least for Turkey, I would recommend caution. In the future, I will deal directly with car rental companies.

Satisfied

Satisfied with the on-site service, reasonable and justified

Enterprise initially provided a car that was not at the level of a Ford Focus. The car was in poor condition and very dirty, and it had not been cleaned for customers. We requested a replacement, but the staff was not helpful.

I didn't get the car i was expected instead i had to pay more to get a car which fits with our needs