Never Again!

BE WARNED: This rental company WILL find a way to uncharge you at the counter for a seemingly inexpensive rental. I declined insurance coverage because BOTH my insurance company and the rental company confirmed that my coverage was adequate over the phone and upon arrival at the counter I was told that my 100,000/300,000 coverage was inadequate and they require 300,000/500,000. They required I pay an additional $40 for my three-day rental (essentially doubling the original price). It was going to be $45 on my credit card but they dropped it to $40 since I paid cash, which seems highly suspect to me. I called my insurance company from the counter and they were willing to raise my coverage limits for the month, which would have cost me about $6-$7 but the counter associate told me that they couldn't accept that change - even if my insurance carrier faxed proof of higher coverage directly to their office - because it has to be in effect for 30 days or else it won't be "in the system". Had we not been on a schedule, I would have cancelled the reservation and gone elsewhere, even if I had to pay more to a different company, just to avoid these scam artist. This company offers very inexpensive bookings up front and then finds all sorts of ways to add charges if you are not careful (if you bring the car back with less gas, $25 fee PLUS $9 per gallon; if you don't purchase their toll pass transponder and go through tolls, they charge $25 PER TOLL you pass through). Spend the extra money to book with a reputable company who isn't going to try to rob you.

Service with a smile

Easy to use

Absolutely the worst car rental experience we’ve ever had!! The charges that we had agreed to through Easy Rent Cars were only the beginning. We were surprised to learn that we HAD to buy RIGHT CAR liability insurance even though I produced the documentation from my Canadian insurance company stating that I was covered (add approx $25.00 to our final bill) They then proceeded to inform me that we had no choice but to purchase the SUNPASS and that would be another $10 per day of rental. The car was less than clean when we got it and the smell of cigarette smoke was overwhelming!! The gas tank was at 3/4 full, when we got it also! When traveling on the highway the car felt like the front wheels were going to fall off and we were afraid to go over 55 mph. The car rental that was suppose to be $52.34 Canadian ended up costing us over $100.00 $US when Right cars were finished with the bill! Anyone considering renting from this firm ... save yourself some money and frustration ... rent from a reputable agency. It was an extremely frustrating start to a vacation!! Never again!!!

These guys are scam. They force to sell insurance even though you don't need and own it. They require over $300000 in every category. ex) you need over $300000 in property dmg and uninsured even through that amount were not revealed in terms.

Originally I read that I needed proof of insurance in order to not purchase insurance which was no problem, but when I went to pick up the car I discovered that I needed ridiculously high coverage and so had to pay $15/day for insurance. Then I also found out that I had to pay for a sun-pass toll thing for another $14/day. In their defense, both of these items were listed in the small print, but I felt taken advantage of. Then the car I ordered was supposed to be a small car and I was given a minivan which I didnt need or want but they said they had no other options. And finally, they gave me the car with only a 1/4 tank of gas which was very inconvenient for my 36hour rental. Was not impressed.

No complains about easycars.com. Seemed to work well and do its job.