Hertz was the busiest, but the staff were quick, diligent, and helpful. Very satisfied

The rental office is right at the exit of the international arrivals hall at the airport, making the car pickup very convenient. The car is parked in a lot just outside the airport, and you can push the luggage cart right to the car. It's very close.

Easy pickup and smooth drop-off

When I picked up the car at the Auckland airport counter, they said that the model I needed (Highlander) was not available. They asked me to downgrade to a RAV4 or switch to a minivan. After almost two hours of back and forth, they finally managed to get a Highlander for me, wasting a lot of time. For a big company like HERTZ, such issues are absolutely inexcusable.

Firstly, the deposit hasn't been refunded yet! Secondly, I rented the car for one day and chose the full tank option, thinking they would deduct according to consumption, but they only refunded a certain percentage of the remaining fuel. The front desk didn't inform us about this when we booked. Frustrating. However, the service attitude was quite good. Just be cautious, everyone.