The staff mentioned a promotional offer during the rental process, saying that the car could be returned without a full tank and confirming there were no additional charges. However, a gas service option was actually added, which was much more expensive than refueling on my own. This feels deceptive.
1. The vehicle was in poor condition and broke down the next day, forcing me to spend several hours replacing it; 2. I explicitly stated during the rental process that I would not pay for any extra fees, yet the company secretly added a roadside assistance fee (my fault for not carefully reviewing the contract); 3. When returning the car, I had refueled it fully, but they falsely claimed I hadn’t and deducted $170. Fortunately, the platform stepped in and helped me secure a refund. So, make sure to take photos and keep the fuel receipt when returning the car.
About QEEQ:10.0/10
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