Pickup was very fast, and drop-off was even faster. You just scan the car, and you're done. The car was in great condition and very comfortable to drive all the way. The only issue was they didn't give me the model I reserved, and I had to pay extra to upgrade.

Overcharged for insurance

Terrible experience. Our order was on 8/9. Our car broke down on the road, disrupting our plans. We contacted the rental company, and they told us to take a cab back and that they would reimburse the cost. Well, it’s now 11/12, and the rental company hasn’t done anything. The car rental platform hasn't taken any further action either, just asking us to wait. We initially hoped the rental company would compensate us for the damage to our plans, but now no one is even acknowledging the basic expenses. I will never rent from Alamo again in my life.

Sleepless Night in Seattle

Like: Great car for the price. I had ordered an economy car and got a Nissan Sentra.
Dislike: The rep at the pickup tried to convince me that an economy size car wouldbe too small for 2-3 people and there would be no trunk space or leg room. The economy car we got was very roomy and had lots of trunk space. Glad I did not let her talk me into paying more for an upgraded car.