Due to a missed flight, we arrived at the car rental store several hours late. The staff waited patiently and were very friendly, even giving us directions and providing plenty of maps. The car pickup was very smooth with no additional sales pitches. The vehicle was quite new, with just over 10,000 kilometers. Since I purchased full insurance, I didn't pay much attention to the existing scratches on the car, but there were a few. If you haven't bought full insurance, you should pay more attention to these details.