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Reviewed: Tue, Oct 20, 2015
About Budget: 6.0 /10
Everything else was excellent, the only issue was because it was raining. The store manager suggested we upgrade the car from the convertible we initially booked to a Jeep SUV. However, when we got to the parking lot, we saw the Jeep was also a soft-top and quite small. We went back to the store to request a change. Since the pre-authorization was already done, the manager tried to say there weren't any cars like the one we originally booked and suggested another upgrade. I mentioned I saw plenty of the original cars in the parking lot, but he insisted they were all reserved. Finally, I said if we didn't get the car we originally booked, we wouldn't rent from them. Only then, reluctantly, did he agree to give us the car we originally booked. Despite this, everything else was great; the rental point is conveniently located from the airport, return was quick, and the car was in good condition. However, it seems rental companies tend to mislead Chinese customers into upgrading. Hopefully, this can be improved in the future.
About QEEQ: 10.0 /10

Relevant Reviews on Budget Seattle Tacoma International A

York Murray

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Reviewed: Sat, Dec 21, 2024
About Budget: 10.0 /10
Very satisfied with the entire process from picking up the car, using it, to returning it.
About QEEQ: 10.0 /10

Glenn Morse

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Reviewed: Tue, Sep 3, 2024
About Budget: 2.0 /10
Stay away from Tacoma Airport! It will be a frustrating experience! Long wait times for paperwork and car pickup. I've never encountered such hassle at an airport in the U.S. It takes at least an hour and a half to get a car! Terrible service.

Bing Dorothea

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Reviewed: Mon, Nov 8, 2021
About Budget: 10.0 /10
Reasonable price and convenient service.
About QEEQ: 10.0 /10

Eugene Priestley

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Reviewed: Sun, Jul 15, 2018
About Budget: 6.0 /10
The attitude was average, they kept trying to get me to upgrade the car. I suspect the car I reserved wasn’t available. In contrast, big companies like Enterprise would directly upgrade the customer.

Borg Joyce

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Reviewed: Wed, Apr 4, 2018
About Budget: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

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