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Live chat Email us Service Code: 8310048217
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Reviewed: Tue, Oct 20, 2015
About Budget: 6.0 /10
Everything else was excellent, the only issue was because it was raining. The store manager suggested we upgrade the car from the convertible we initially booked to a Jeep SUV. However, when we got to the parking lot, we saw the Jeep was also a soft-top and quite small. We went back to the store to request a change. Since the pre-authorization was already done, the manager tried to say there weren't any cars like the one we originally booked and suggested another upgrade. I mentioned I saw plenty of the original cars in the parking lot, but he insisted they were all reserved. Finally, I said if we didn't get the car we originally booked, we wouldn't rent from them. Only then, reluctantly, did he agree to give us the car we originally booked. Despite this, everything else was great; the rental point is conveniently located from the airport, return was quick, and the car was in good condition. However, it seems rental companies tend to mislead Chinese customers into upgrading. Hopefully, this can be improved in the future.
About QEEQ: 10.0 /10

Relevant Reviews on Budget Seattle Tacoma International A

Kenneth Temple

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Reviewed: Thu, Jul 31, 2025
About Budget: 10.0 /10
Very satisfied.
About QEEQ: 10.0 /10

Zara Hodgson

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Reviewed: Sun, Jul 20, 2025
About Budget: 10.0 /10
Very satisfied!
About QEEQ: 10.0 /10

Baird Andrew

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Reviewed: Tue, Jul 15, 2025
About Budget: 6.0 /10
When replacing the car, BUDGET staff shirked responsibility, and there was no dedicated service. At the time of return, they didn’t provide a return confirmation slip and charged extra fees afterward. However, the after-sales manager Ali from Zuzuche provided very professional service and helped me recover the price difference. Highly commendable!
About QEEQ: 10.0 /10

Glenn Morse

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Reviewed: Sun, Jul 13, 2025
About Budget: 2.0 /10
The clerk, a middle-aged Latina woman, was extremely slow and inefficient, especially when handling international driver's licenses, taking half an hour to process. From start to finish, I never received a bill. When picking up the car, they said they'd email it to me, but I never got it. When returning the car, they promised again to email it, even confirmed my email address, but still, nothing was sent. On the other hand, the guy who handed me the car was great; he showed me several vehicles and let me choose one myself.
About QEEQ: 10.0 /10

Harvey Louis

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Reviewed: Tue, Jul 8, 2025
About Budget: 10.0 /10
The service is attentive.
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