The reserved vehicle was not available, and a different model was provided.

The car pickup process was convenient and fast. After completing the paperwork, I went to the parking lot myself to get the car.

Excellent service

Aside from some upselling, he offered an upgrade to a bigger SUV, which was the only notable thing.

Waited in line for over 20 minutes. Even though I had full insurance, they still tried to sell me additional insurance. The staff drove the car up front for pickup, which was convenient. Returning the car was also simple. The car was in good condition with an initial mileage of 22,500 miles. There are many gas stations near Hilo Airport.