Disappointed

The deposit amount requested was higher compare to other companies. i had a challenge with my credit card and the counter staff was not helpful and asking to buy their own insurance package to avoid paying deposit. I did purchase full protection insurance via online during the booking and easirent mention that the insurance is not their product. the deposit amount asked also seem very high to me compare to other big rental cars in London as well as in europe. i have to pay deposit of 1,800 pound. we have to wait for the shuttle bus to terminal for 30 -40 minutes and the journey took more than 30 minutes to terminal as the shuttle went to various hotels/stops. i’ll not recommend this company to others.

To be told had to purchase extra excess insurance was unfair as we had already purchased it via the booking to be told It wasn’t enough was ridiculous

Excellent value for money and straight forward online booking process

Like: I liked the car
Dislike: Rather short on staff at Aberdeen airport. I usually have to wait as there is only one member of staff for several customers

Like: The whole process of picking up and dropping off was efficient.
Dislike: none