Excellent

When I booked the car, it was supposed to be an automatic fuel car. However, the store claimed that the order did not specify automatic and fuel, and they offered an electric car instead. The rental company did not clearly indicate the user's requirements on the order. Although there were options to choose the model when paying, these were not reflected on the order. This misleads the user's requirements and does not match the reality. Overall, I felt deceived.

Efficient service

Overall, it was okay. Communication during pickup wasn't smooth; the staff were not very patient and had an average attitude, but there were no major issues. Returning the car was relatively simple.

Finding the ENTERPRISE in Cologne was very difficult; it's inside a car market, not by the roadside. It was snowing on the day of pickup, but since there was no line, the process was very quick.

The experience was average. The only thing that exceeded my expectations was the free upgrade to an SUV due to the unavailability of the reserved model. I was first asked to change the return location, and then told that the bumper had scratches upon return. However, I had been very cautious and did not have any collisions. Thankfully, I had supplemental insurance.