Excellent

The booking confirmation included the following terms: if the customer purchases additional products or services at the store (such as vehicle upgrade fees, insurance fees, additional drivers, and extended rental periods), they must pay the corresponding fees and related taxes. We have no objection to this. The problem is that although there was no vehicle upgrade, no additional insurance, and no extended rental period, but only an additional driver, the taxes were not calculated based on the additional part but were recalculated on the entire amount, leading to duplicated taxes. This could either be due to an overcharge in Munich or due to Rentable Cars not providing a detailed explanation.

The staff at the car rental was very nice. Knowing it was my first time renting a car and I was quite nervous, he took me to the car.

Pretty good overall, but they were quite pushy with upselling. We kept saying we didn't need it. The Frankfurt counter was a bit further away from the others, had to walk a few extra steps.

It was a very nice experience, everything was very smooth and fast

Just perfect! I needed to wait a little bit but then experienced great customer service. I allready did two other bookings at the same station within a few days of returning the car.

smooth process. Everything works well.