Great Experience

Pretty good!

The staff at the pickup location seemed quite clueless and added extra charges beyond what was on the order. The safety seat they provided was also very poor. After an accident, there was nobody at the counter to answer the phone, so I had to call the hotline number on the contract and then get transferred to the counter. Their hotline and counter staff had differing opinions on whether to call the police, and their final reimbursement response was inconsistent with what was on the contract.

Completely dishonest. Confirmed an automatic MPV at booking, but at the airport, they said they didn't have one, so I had to take a van. There was no damage when returning the car, confirmed in person, but they still forcibly charged 500 euros on my credit card, refunded only after multiple complaints. When picking up the car, I noticed the rear wiper was broken, and it was clearly noted in the contract, but they still charged over 100 euros, claiming it was a repair fee. They repeatedly confirmed it was a gasoline car, but it was actually a diesel, almost damaging the engine.

The airport service was good, although it took a bit of time to find the counter.

Located at the airport, making car pick-up very convenient.