Good car, great service

No updates regarding the deposit.

Terrible experience! They wouldn't let me take the car without insurance. I wasted three hours at the pickup location, the staff even changed shifts, and I still couldn't get the car. After contacting them, I had to sign an additional agreement and pay several times the security deposit to finally take the car. Then, after refueling, the car broke down again. I spent another three hours waiting for them to replace it. They didn't speak the same language, but luckily the car broke down at a gas station; otherwise, no one would have helped me. In the end, I couldn't even calculate the extra fuel costs. This was absolutely awful!

There was no one when I arrived, so the process was quicker than others mentioned.

They always try to upsell you on renting a more expensive car. When that didn't work, they made me buy a full tank of gas. I felt embarrassed and bought it, which turned out to be a scam because you can't return the car with an empty tank. However, I'm used to being taken advantage of in Mexico.

The car was smelling, initially the smell was partially mixed to some cleaning wax fragrance.