Good car, great service

This was my first time renting a car in Mexico. Even though I chose a local rental brand, their service was on par with global car rental companies. The entire process was professional and smooth, leaving me very satisfied.

The car rental service was decent, but I have major issues with QEEQ. I had a bad experience on my first time using QEEQ to book a car. I had paid all the fees to QEEQ, but at pickup, the system couldn't find the one-way fee. After a lengthy discussion, QEEQ asked me to pay upfront, saying they would refund me after I return the car. It's been over a week now, and there's been no progress! Why should I have to pay this money? Shouldn't QEEQ cover it? It's not just me, my friend also booked a car, and when they went to pick it up, there were no cars available. We had to rent from another company, and QEEQ didn't refund the fees.

I was told that I needed to purchase additional third party liability insurance (Despite Qeeq including it on my voucher). They said only $750,000 was included, but I needed $3,000,000. When I was given a receipt, it only showed this as a car upgrade. I asked for a receipt, they said all I could be given was what I already had (with no mention of additional insurance). Cost was an additional $188CAD

Qeeq was really great with whatsapp messages and support, especially concerning the additional insurance that I was told I needed by Mex. They provided quick and helpful information.

They have to improve a little bit their customer service at the counter