Unnecessary upsell but super efficient location and service
J.Tracey
United States
Reviewed: Sun, Mar 31, 2024
About AVIS:6.0/10
Had booked a chevy Tahoe, was 'upsold' to a ford Expedition due to it having more luggage space at the counter by the Avis clerk and his supervisor who was sat next to him as I use a wheelchair and he said we would require the larger space. It turns out the chevy has more cargo space by aprox 6sft. I feel that I was just taken advantage of. The Ford was great to drive although it was dirty, windscreen inside was filthy and it was obvious it had not been valeted and was nearly but not quite full of fuel. Also the body of the vehicle was fairly beat up for a vehicle with only 25k miles. I did send Avis an email but disappointingly never received a response. The pick up and drop off was super efficient service
I was told to complete pre pick up registration which would mean the car would be ready to pick which I did. When I arrived my name wasn’t on the board so I went to the Avis Preferred desk as detailed in my instructions from QEEQ but they knew nothing about me and directed me back to the terminal. By now a line had formed and I had to wait half an hour. Filling in the pre pick up details was a waste of time and then caused me a delay when collecting
I ended up not picking up the car. The AVIS counter staff had a very poor attitude. I will check immediately if the refund has been processed. In the end, there was no choice but to rent a car at a much higher price—double the cost—or take a taxi.
Apart from trying to sell extras (insurance and toll road readers) everything went alright.
About QEEQ:10.0/10
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Customer Service
Unnecessary upsell but super efficient location and service
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