Confusing.

Super helpful, smooth and wonderful experience! Highly recommend!

Love this platform.. very competitive prices and extremely clear directions which was so helpful in renting abroad! I joined the diamond program for extra perks as they claim an extra 7% off at booking.com, however, I followed all instructions, compared to other platforms and really didn’t observe the savings. Perhaps it was there, just not very clear at checkout.

When I arrived in Dublin they hit me with the insurance charge. Asked if I had a letter from my credit card company about insurance. Of course I do not. Another customer was being asked the same question. That is a scam!

I reserved a “Toyota Corolla” or similar car, however when picking up I was told my car was a Renault Clio, which to me is a smaller car class, since I am tall I had to pay for an upgrade. I had booked this same car class with other providers at Dublin airport previously and did not have any issues, will likely avoid europcar in future.

The car was a great fit for our needs.

Tried to make us buy the most expensive insurance without discussing it with us.