An unexpected mistake on pick-up

Tommy Mak

United Kingdom

Reviewed: Sun, May 27, 2018

About Europcar: 8.8 /10

Like: Friendly and efficient staff; vehicle in good condition and excellent service on dropping off.
Dislike: I had ordered an automatic transmission vehicle but a manual transmission vehicle was allotted to me at pick-up. I came to know this until I got on the vehicle to check. It spent me another 30 minutes to wait for the change of vehicle and felt frustrated. I hope that Europcar would check the order carefully and the same thing would not happen to other customers again.

Mini Van | Ford Galaxy 7 Seats or similar

1 days rental

Relevant Reviews on Europcar LONDON GATWICK APT SOUTH TERMINAL

Laura Mc

United Kingdom

3-day rental

Compact | Ford Focus or similar

Reviewed: Sun, Sep 17, 2023

“Staff were so nice and helpful. Car was lovely and clean. Drop off was very easy.”

About Europcar: 9.0 /10

It was a late flight and there was a large queue when we arrived so we were waiting quite a while to get the car. We received a free upgrade from an economy to an SUV. Staff were so nice and helpful. Car was lovely and clean. Drop off was very easy.

About QEEQ: 10.0 /10

S.Croston

United Kingdom

1 days rental

Compact | Vauxhall Astra or similar

Reviewed: Sat, Jul 27, 2019

“Very easy from start to finish”

About Europcar: 10.0 /10

I have rented many times with Europcar and service has always been excellent, they are my 'go to' rental company even when booking through booking platforms. The car I hired was great, as have all my previous cars hired with Europcar. I will certainly continue to use them on future trips as they are always excellent value and great cars.

About QEEQ: 10.0 /10

Easyrentcars was a fine platform to rent through, no problems at all, and lots of info and ratings about the car rental companies! The app was good and I'd certainly consider using this app as a first choice in the future.

T.Mattacks

United Kingdom

1 days rental

Compact | Volkswagen Golf or similar

Reviewed: Mon, Jul 1, 2019

“Told no VW Golf or similar, offered upgrade at 60 euros a day then atuto Golf at 30 Euros a day.”

About Europcar: 7.7 /10

On non acceptance of upgrade and then offered a VW Polo which i was told was the same size!! I was asked to wait 2 minutes and then a miracle appeared a brand new VW Golf . Amazing or what!! Typical hire company rip off, the kind of experience which gets all hire car company's tarred with the same brush.

J.Norton

United Kingdom

1 days rental

Economy | Vauxhall Corsa 2 doors or similar

Reviewed: Wed, Jun 19, 2019

“My experience was amazing.”

About Europcar: 10.0 /10

The gentleman behind the counter gave us a free upgrade a small SUV, because we had two booster seats. He explained everything and in turn I upgraded my insurance. I dont know his name, but the staff were great and understood that there was going to be four people in the car. Highly recommend.

About QEEQ: 10.0 /10

J.crabtree

United Kingdom

1 days rental

Premium | Mercedes-Benz C Class or similar

Reviewed: Fri, Aug 17, 2018

“The staff were all so helpful. However when we arrived at Gatwick there was only two members of staf”

About Europcar: 9.2 /10

Like: The ease of the booking and the car was amazing
Dislike: The queue at Gatwick was the only bad thing. The staff was working hard but there was only 2 of them. We waited over an hour and had just got off a 21 hour flight.

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An unexpected mistake on pick-up

Relevant Reviews on Europcar LONDON GATWICK APT SOUTH TERMINAL

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