Very good

It's okay, not too demanding for foreigners, and even joking is acceptable.

The staff at Dollar was very patient. When he learned I was planning to go to the outlet mall in San Francisco over the next two days, he recommended that I purchase a road fee add-on service, which included a $16 per day toll fee. This saved me the trouble of late or missed toll payments. Many bridges in San Francisco require tolls, and if you don't pay upfront, you need to settle it online later, which can be easily overlooked and results in fines. This is less convenient compared to Europe. I originally booked a small Nissan car, but at pickup, they gave me a mid-size Nissan, similar in size to a Nissan Teana, and it was a brand-new, fuel-efficient car. I was very impressed with Dollar! Highly recommended!

Good counter staff, but short of help like almost every car rental. Stood in line about an hour.

I like the site, but am not going to spend the time and effort to scan contracts for points after I use the car.

Customer service was terrible. Information provided through customer service and at the counter were conflicting. Service representative was reluctant to help and had a bad attitude.