Unsafe and poorly maintained cars broke down

Kenneth Chiu

United States

Reviewed: Tue, Jan 2, 2024

About Budget: 5.0 /10

Rented a Camry but wanted an AWD and had to pay 140USD for the 7 day rental to upgrade to a larger Mazda CX-90 SUV. To my horror on the 4 day of use the car was unable to open and it took us almost an hour before we could reach the budget service line. In the end budget arranged a mechanic which took 1.5 hours to arrive and we had to rush to the Sea-Tec for my wife's flight via uber. Budget arranged another replacement car at Sea-Tec but it was 100% confusion. The replacement car was not available, and was given a chevrolet sedan which I disagreed given the higher price I paid for the SUV. Took me another 45 min to find a replacement car which was a RAV4. The car had its maintenance light signal on the moment I entered the car but I had no choice little did I regret picking up this car which had wiper issues when I was driving down Whistler mountain on a rainy day. It was extremely dangerous for my entire family who were in the car who feared for their lives the entire journey. I am requesting a full investigation on the poor, unsafe cars on Budget!!!!

About QEEQ: 8.0 /10

Reply by Qeeq:
We are very sorry about your unhappy experience. We will let supplier know about this and improve their service quality.

Standard | Toyota Camry or similar

7-day rental

Relevant Reviews on Budget Seattle Tacoma International A

Fay Snow

United States

1 days rental

Reviewed: Sun, Aug 4, 2024

About Budget: 10.0 /10

Very satisfied, quick and convenient car pickup.

About QEEQ: 10.0 /10

Elton Croft

United States

1 days rental

Reviewed: Mon, Jan 1, 2024

About Budget: 2.0 /10

I returned the car with a full tank, but they claimed it was not full and charged me for 1.8 gallons (about 6.8 liters). They said the tank was 15.5 gallons when I picked up the car and 13.7 gallons when I returned it. Whether the rental company has the ability and time to accurately measure the fuel level is questionable. Even after the fuel nozzle clicks, you can still add a few more liters. They charged $9.9 per liter plus an 11.11% service fee. Extremely dissatisfied.

Gustave Gold

United States

1 days rental

Reviewed: Fri, Apr 20, 2018

About Budget: 4.0 /10

Who's punishing whom? The Budget staff said the contract from Zuzuche is not related to them, and in their eyes, Zuzuche means nothing.

Ruby Micah

United States

1 days rental

Reviewed: Sun, Jul 1, 2018

About Budget: 2.0 /10

Didn't understand the charges, where did the extra $89.00 come from?

Natalie Springhall

United States

1 days rental

Reviewed: Fri, Mar 2, 2018

About Budget: 2.0 /10

Short wait time, but the service experience was very poor. The poor experience can be summarized in the following points. First: They kept trying to upsell more expensive models under the guise of fuel efficiency and more space. Second, they pushed for more expensive insurance. Third, after rejecting all these offers, they lied.

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Unsafe and poorly maintained cars broke down

Relevant Reviews on Budget Seattle Tacoma International A

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